Co-Managed IT Services

Integrated IT support that extends your team

Overloaded IT teams gain tiered support backed by average tier 1 resolution within 1 hour.

Fragmented systems get coordinated support across IT, ERP, accounting, and infrastructure needs.

Slow transitions are reduced through structured onboarding, averaging 1 week for many support starts.

Security gaps are addressed with managed firewalls, endpoint protection, monitoring, and patching.

Unclear IT roadmaps gain CIO advisory guidance from a team with 25+ years in technology operations.

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Trusted By

Technology Support That Feels Like an Extension of Your Team

Long-term client relationships built on practical guidance, responsive support, and operational fit.

Providing high-speed, dual-carrier fiber Wi-Fi across our residential high-rise transformed our tenant retention rates. The connection is lightning-fast, reliably supporting remote work, streaming, and building IoT systems seamlessly.

Property Management Lead

Residential Portfolio

The combination of onshore strategy and offshore execution provided by FITECH gave us enterprise-grade real estate accounting and IT bandwidth at a fraction of the traditional cost. Their responsiveness is phenomenal.

Managing Principal

Real Estate Investment Firm

FITECH has been a dependable extension of our accounting team. Their Yardi-trained resource integrated smoothly with our processes, providing consistent support and allowing us to maintain continuity without disruption.

The Grupe Company

Finance Leadership, The Grupe Company

FITECH unified our building surveillance, access control, and network security under one reliable management dashboard. Their ongoing help desk service resolves any hardware or network issues almost instantly.

Director of Building Operations

Mixed-Use Property

FITECH’s cloud infrastructure and 24/7 network monitoring give us complete peace of mind. Our team works securely from anywhere without downtime. Having a single trusted IT partner dedicated to real estate technology is a total game-changer.

Managing Director

Asset Management Firm

Outsourcing our day-to-day real estate accounting tasks to FITECH’s global support team freed up our internal resources to focus strictly on deal acquisition and portfolio growth. Accurate financial reporting delivered on time, every time!

Chief Financial Officer

Investment Group

Managing complex lease abstractions and annual CAM reconciliations used to take our team months. FITECH stepped in with incredible speed, integrating lease data right into our ERP platform without missing a single critical detail.

Director of Asset Management

Retail Portfolio

FITECH’s Lease Administration services have brought accuracy and structure to our lease data management. Their team’s reliability and quick turnaround have added real value to our operations.

Colliers Canada

Senior Lease Administration Manager, Colliers Canada

FITECH has been a dependable extension of our team, managing both our lease administration and accounting processes with accuracy and consistency. Their expertise in MRI and AvidXchange, along with proactive communication, has ensured smooth operations and reliable support across our portfolio.

Vision Real Estate Partners

Finance & Lease Administration Leadership, Vision Real Estate Partners

The FITECH team has been a trusted partner in our lease abstraction process. Their expertise, professionalism, and responsive communication deliver a consistent and reliable product.

Bridge Industrial

Director, Property Accounting, Bridge Industrial

FITECH designed and implemented a modern low-voltage layout across our multi-family developments. From access control security to smart automation, the build quality and future-proof design exceeded our expectations!

Commercial Property Developer

Multi-Family Assets

Migrating our entire commercial portfolio to Yardi felt daunting, but FITECH made the transition seamless. Their team handled system selection, data conversion, and post-launch support flawlessly. Our operational workflows are vastly improved!

VP of Operations

Commercial Real Estate

FITECH brought deep real estate domain expertise to our tech strategy overhaul. They streamlined our software integrations and customized key automated reporting, cutting our manual reporting overhead by half in just three months.

Chief Operating Officer

Commercial Property Firm

From owner-level software setup down to building infrastructure, FITECH acts as a natural extension of our company. They solve our technical pain points end-to-end so we can focus on scaling our real estate portfolio.

Executive Vice President

Real Estate Holdings

Co-Managed IT Services Built for Operational Continuity

Integrated support for shared IT responsibility

Help Desk Support

Faster support coverage

Your internal team should not have to choose between strategic work and daily user support. FITECH provides help desk coverage that can handle routine requests, troubleshoot access and device issues, and escalate more complex problems through a structured support path.

This gives your team added capacity while preserving internal ownership of policies, priorities, and business context. With average tier 1 support resolution within 1 hour, users get practical help faster and IT leaders gain more room to focus on higher-value initiatives.

Monitoring and Patching

Less reactive maintenance

Co-managed IT works best when issues are identified before users feel the impact. FITECH supports proactive monitoring, system review, and patch management to help reduce preventable disruptions across servers, workstations, and supported environments.

The goal is not surface-level maintenance. It is to understand recurring patterns, address root causes, and keep systems aligned with operating needs. Your team gains better visibility into system health, more consistent updates, and a stronger foundation for reliable day-to-day technology performance.

Security Support

Stronger security layers

Security support can be strengthened without forcing your team into a one-size-fits-all model. FITECH helps manage practical security layers including managed firewalls, endpoint protection with Bitdefender EDR+MDR, data loss prevention, mobile device management, and monitoring aligned to your environment.

Co-managed security support gives your internal team additional technical coverage and a clearer operating structure. Recommendations are discovery-led, helping prioritize the protections that match your infrastructure, users, applications, and risk profile.

Cloud and Microsoft 365

Reliable cloud operations

Cloud platforms, backup systems, and Microsoft 365 environments are often central to daily work, but they can create support strain when ownership is unclear. FITECH helps administer, support, and optimize these systems within your broader IT structure.

That can include cloud hosting support, backup review, user and access management, Microsoft 365 administration, and issue resolution. Your team gains a partner focused on continuity, usability, and operational fit, helping critical platforms support the business instead of slowing it down.

CIO Advisory

Clearer IT direction

Many organizations need more than ticket resolution. FITECH provides CIO advisory guidance to help connect IT decisions with business, operations, budget, infrastructure, and application strategy. This helps your internal team move from reactive support to a more durable technology roadmap.

Advisory support can include environment review, prioritization, vendor coordination, system selection input, and planning around security, cloud, connectivity, and enterprise applications. The result is clearer decision-making grounded in how your organization operates.

Integrated Services

Connected service depth

FITECH stands apart because co-managed IT can connect into a vertically integrated service platform. When technology issues touch ERP systems, accounting processes, lease administration, smart tech infrastructure, or connectivity, your team has access to related expertise under one operating model.

This reduces the waste created by fragmented vendors and disconnected recommendations. Support can align corporate IT, building-level infrastructure, user experience, and back-office systems so technology decisions are more coordinated, measurable, and sustainable.

Our Certifications

Measured IT Support Built for Long-Term Performance

25 Yr

Years In Business

95%+

Client Retention

90%

First-Call Resolution

Our Elite Partners

Extend Your IT Team Without Adding More Complexity

Co-managed IT services give your internal team added depth without replacing the knowledge already inside your organization. FITECH starts with discovery, reviews your environment, and identifies where outside support can remove bottlenecks, improve response times, and strengthen daily operations.

Support can align help desk, Microsoft 365 management, cloud hosting, backup, endpoint protection, managed firewalls, proactive monitoring, and patch management into one coordinated model. Because FITECH also understands ERP platforms, accounting workflows, lease administration, smart tech infrastructure, and connectivity, recommendations are tied to how your business actually runs, not just how the network looks on paper.

A Clear Support Model for Internal and External Teams

Co-managed support is most valuable when responsibilities are clear. FITECH helps define the right division of work so your internal team keeps control while gaining reliable technical coverage where it is needed most.

Tiered help desk and escalation support for daily user issues
Proactive monitoring to identify problems before they disrupt work
Patch management to keep systems current and reduce avoidable risk
Managed firewalls and endpoint protection for stronger security posture
Cloud hosting, backup, and Microsoft 365 support for core operations

The result is a practical support structure that improves consistency while keeping technology aligned with business priorities.

IT Support Connected to Your Bigger Operating Model

FITECH approaches co-managed IT as part of a broader operating model. Instead of treating tickets, infrastructure, applications, and security as separate silos, support is connected to the systems, workflows, and buildings that depend on them.

This integrated perspective helps uncover root causes rather than repeatedly addressing symptoms. Your team gains access to practical technical support, CIO advisory input, global delivery resources, and platform-aware guidance across select systems such as Yardi, MRI, RealPage, and Microsoft 365. The focus is long-term improvement: fewer recurring issues, clearer ownership, better visibility, and a roadmap that supports how your organization plans to operate next.

Build a Stronger IT Support Model

Clarify gaps, strengthen support, and align IT with operations.

Explore Connected IT and Infrastructure Services

Frequently Asked Questions

What does co-managed IT support include for my internal team?

Co-managed IT support is designed to work alongside your existing IT staff, providing additional expertise and tiered help desk coverage. You gain access to services such as proactive monitoring, patch management, managed firewalls, endpoint protection, Microsoft 365 administration, and cloud hosting or backup. This model allows your team to maintain control while extending your capabilities and coverage, especially during peak periods or for specialized technology needs. The focus is on strengthening operations, removing bottlenecks, and supporting both daily user issues and strategic technology initiatives.

How can co-managed IT services improve business outcomes for my organization?

Co-managed IT services enable you to address gaps in support, reduce downtime, and optimize workflows across departments. By integrating IT with ERP, accounting, and infrastructure needs, you benefit from a unified approach that streamlines operations and aligns technology with business goals. This results in:

Faster issue resolution, with average tier 1 support resolved within 1 hour
Improved security through managed firewalls and endpoint protection
Consistent support across multiple properties or business units
A clear technology roadmap and ongoing CIO-level advisory guidance

What is the onboarding process for co-managed IT services?

The onboarding process begins with a discovery-led review of your environment, focusing on understanding your operations, pain points, and existing workflows. After assessing your technology landscape, a tailored support model is configured to clearly define responsibilities between your internal team and external experts. Most co-managed IT support engagements are fully onboarded within 1 week, ensuring a smooth transition and minimal disruption to your daily operations. Ongoing optimization and regular check-ins are provided to keep your support model aligned with evolving business needs.

How are costs and timelines structured for co-managed IT support?

Costs for co-managed IT support are tailored based on the specific scope, user count, and technology requirements of your organization. Pricing is transparent and can be structured as a monthly recurring service, with options to scale up or down as your needs change. Most organizations experience a streamlined onboarding process, with support typically ramping up within 1 week. Detailed proposals are provided after an initial consultation to ensure all deliverables and expectations are clearly defined before work begins.

Why choose this provider for co-managed IT services instead of a traditional MSP?

This co-managed IT model stands apart by integrating IT with ERP, accounting, lease administration, and connectivity under a single, vertically integrated platform. You benefit from deep platform expertise, a global delivery team, and long-term relationships that prioritize both boardroom strategy and building-level operations. Recognized partnerships with Yardi, MRI, and RealPage, as well as in-house AI development, ensure your technology strategy is guided by proven results and tailored discovery. The focus is always on solving root causes, not just surface-level issues, and supporting your organization as an extension of your own team.