Application Managed Services

Managed applications aligned to how your teams work

Resolve recurring user issues with tier 1 IT support handled within 1 hour on average.

Reduce fragmented vendor oversight through one partner connecting ERP, IT, accounting, and workflows.

Strengthen platform reliability with proactive monitoring, patching, and practical application support.

Improve Yardi, MRI, and RealPage performance with certified consulting program experience.

Build a sustainable roadmap backed by FITECH’s 25+ years of technology and operations focus.

Request a Quote for our Application Managed Services

Trusted By

Trusted Support for Mission-Critical Applications

See how long-term client relationships are built through responsive support and practical execution.

FITECH unified our building surveillance, access control, and network security under one reliable management dashboard. Their ongoing help desk service resolves any hardware or network issues almost instantly.

Director of Building Operations

Mixed-Use Property

FITECH has been a dependable extension of our accounting team. Their Yardi-trained resource integrated smoothly with our processes, providing consistent support and allowing us to maintain continuity without disruption.

The Grupe Company

Finance Leadership, The Grupe Company

FITECH has been a dependable extension of our team, managing both our lease administration and accounting processes with accuracy and consistency. Their expertise in MRI and AvidXchange, along with proactive communication, has ensured smooth operations and reliable support across our portfolio.

Vision Real Estate Partners

Finance & Lease Administration Leadership, Vision Real Estate Partners

FITECH’s Lease Administration services have brought accuracy and structure to our lease data management. Their team’s reliability and quick turnaround have added real value to our operations.

Colliers Canada

Senior Lease Administration Manager, Colliers Canada

The FITECH team has been a trusted partner in our lease abstraction process. Their expertise, professionalism, and responsive communication deliver a consistent and reliable product.

Bridge Industrial

Director, Property Accounting, Bridge Industrial

Outsourcing our day-to-day real estate accounting tasks to FITECH’s global support team freed up our internal resources to focus strictly on deal acquisition and portfolio growth. Accurate financial reporting delivered on time, every time!

Chief Financial Officer

Investment Group

Providing high-speed, dual-carrier fiber Wi-Fi across our residential high-rise transformed our tenant retention rates. The connection is lightning-fast, reliably supporting remote work, streaming, and building IoT systems seamlessly.

Property Management Lead

Residential Portfolio

Migrating our entire commercial portfolio to Yardi felt daunting, but FITECH made the transition seamless. Their team handled system selection, data conversion, and post-launch support flawlessly. Our operational workflows are vastly improved!

VP of Operations

Commercial Real Estate

FITECH’s cloud infrastructure and 24/7 network monitoring give us complete peace of mind. Our team works securely from anywhere without downtime. Having a single trusted IT partner dedicated to real estate technology is a total game-changer.

Managing Director

Asset Management Firm

The combination of onshore strategy and offshore execution provided by FITECH gave us enterprise-grade real estate accounting and IT bandwidth at a fraction of the traditional cost. Their responsiveness is phenomenal.

Managing Principal

Real Estate Investment Firm

From owner-level software setup down to building infrastructure, FITECH acts as a natural extension of our company. They solve our technical pain points end-to-end so we can focus on scaling our real estate portfolio.

Executive Vice President

Real Estate Holdings

FITECH brought deep real estate domain expertise to our tech strategy overhaul. They streamlined our software integrations and customized key automated reporting, cutting our manual reporting overhead by half in just three months.

Chief Operating Officer

Commercial Property Firm

Managing complex lease abstractions and annual CAM reconciliations used to take our team months. FITECH stepped in with incredible speed, integrating lease data right into our ERP platform without missing a single critical detail.

Director of Asset Management

Retail Portfolio

FITECH designed and implemented a modern low-voltage layout across our multi-family developments. From access control security to smart automation, the build quality and future-proof design exceeded our expectations!

Commercial Property Developer

Multi-Family Assets

What Application Managed Services Include

Proactive application support and roadmap alignment

User Support

Responsive user guidance

Application support is structured around how your teams actually use their systems. FITECH reviews ticket patterns, user roles, workflows, and recurring issues to separate one-time questions from process problems that keep resurfacing.

Support can include user guidance, troubleshooting, issue triage, escalation coordination, and documentation. The result is a more dependable support experience that helps users move forward while giving leadership clearer visibility into application friction.

Platform Admin

Cleaner access control

Strong application performance depends on disciplined administration. FITECH helps manage roles, permissions, configurations, user access, and operational settings so the platform continues to reflect your policies and workflows.

This approach reduces confusion, protects consistency, and supports better governance as teams change. Instead of managing application administration in isolation, FITECH aligns it with business operations, IT controls, and the practical needs of daily users.

ERP Support

Certified platform depth

ERP applications are most valuable when workflows are clean, data moves properly, and users understand how to complete their work. FITECH supports Yardi, MRI, and RealPage environments with platform knowledge grounded in implementation, support, and operational process review.

As a member of Yardi’s Independent Consultants Network, the MRI Software Partner Connect Program, and the RealPage Certified Consulting Program, FITECH brings proven platform depth to ongoing managed services.

Workflow Review

Root-cause process fixes

Recurring application issues often point to workflow design, duplicate steps, unclear ownership, or gaps between departments. FITECH uses discovery to understand the root cause before recommending changes, helping you improve the way work moves through the system.

This can include process mapping, configuration review, user feedback, and practical recommendations that reduce avoidable manual effort. The focus is on measurable operational clarity, not change for its own sake.

Data Coordination

Connected data visibility

Applications do not operate alone. They rely on integrations, reporting, data quality, access controls, and connected infrastructure. FITECH helps identify where disconnected systems, unreliable data, or unclear reporting logic are slowing down decisions.

Support is coordinated across application, IT, accounting, lease administration, and infrastructure knowledge where relevant. That integrated perspective helps your organization address the technical issue and the business process behind it.

Roadmap Planning

Sustainable system planning

Managed services should help your application environment mature over time. FITECH supports sustainable technology roadmaps by reviewing current systems, open issues, enhancement needs, upcoming changes, and the operational priorities behind each request.

Roadmap guidance can help you prioritize upgrades, integrations, automation opportunities, and user adoption needs. The result is a clearer path forward that connects application decisions to business, operations, and technology strategies.

Our Certifications

Proven Support for Complex Application Environments

25 yr

In Business

10,000+

Users Supported

90%

First-Call Resolution

Our Elite Partners

Application Support Built Around Operational Reality

Application Managed Services should do more than keep tickets moving. Your business depends on platforms, users, data, integrations, and workflows staying aligned as operations change. FITECH starts with a discovery phase to understand the organization, including departments, applications, pain points, support patterns, and the gaps creating repeat issues.

From there, support is shaped around root causes instead of symptoms. FITECH brings deep experience across enterprise applications, ERP platforms, IT support, security, accounting operations, lease administration, and infrastructure, creating one accountable model for day-to-day support and long-term application health.

From Reactive Tickets to Managed Application Clarity

A managed application environment works best when support, administration, reporting, and roadmap planning are connected. FITECH helps you replace reactive troubleshooting with practical structure.

Application help desk support for user questions and workflow issues
Platform administration aligned to roles, access, and governance
ERP support across Yardi, MRI, and RealPage environments
Process reviews that identify duplication, inefficiency, and recurring friction
Coordination with IT, security, accounting, and lease administration needs
Ongoing roadmap guidance for enhancements, upgrades, and change management

A Single Accountable Partner for Critical Platforms

FITECH acts as an extension of your organization, giving operators and decision-makers a partner who understands both the platform layer and the business impact behind it. The goal is not generic application maintenance. It is unified vision and execution across the systems your teams rely on every day.

With certified program participation across Yardi, MRI, and RealPage, plus managed IT, cybersecurity, cloud, backup, and Microsoft 365 expertise, FITECH can help you stabilize applications while planning what comes next. That means cleaner workflows, better support visibility, and technology decisions tied to sustainable outcomes.

Review Your Application Environment

Gain clearer workflows, stronger support, and a roadmap built around your operations.

Connected Services for Application Success

Frequently Asked Questions

What does application managed services cover for my business applications?

Application managed services provide end-to-end support for your critical business platforms, including ERP systems like Yardi, MRI, and RealPage. You receive help desk support, proactive monitoring, patching, application administration, and workflow troubleshooting. The service aligns with your unique operational structure, connecting IT, security, accounting, and lease administration needs under one accountable partner. This ensures your applications are reliable, secure, and fully integrated with your business processes.

How can application managed services reduce recurring user and workflow issues?

With application managed services, recurring issues are addressed at the root cause rather than just resolving symptoms. The approach starts with a discovery phase to identify inefficiencies, duplication, and pain points in your workflows. By aligning support to your organizational needs and proactively monitoring platforms, you benefit from fewer repeated problems, faster ticket resolution (with tier 1 IT issues typically handled within 1 hour), and smoother day-to-day operations.

What is the process for onboarding to managed application support?

The onboarding process begins with a comprehensive discovery phase to understand your departments, applications, user roles, and existing challenges. From there, your environment is mapped for support patterns, access governance, and integration gaps. Ongoing service then includes tailored help desk setup, platform administration, and a roadmap for future improvements, ensuring your support model fits your real-world operations and growth plans.

How are pricing and service levels determined for application managed services?

Pricing and service levels are customized based on your specific environment, number of users, platforms supported, and the complexity of your operational needs. After the discovery phase, a tailored proposal outlines the recommended support structure, response times, and scope of coverage. This flexible model ensures you pay only for what you need while maintaining predictable costs and clear expectations around service delivery.

What makes this approach to application managed services different from other providers?

This model stands out by integrating IT, ERP, accounting, lease administration, and connectivity support under a single, vertically integrated service platform. You gain access to a team with certified expertise on Yardi, MRI, and RealPage, proven 25+ year technology leadership, and a track record of long-term client relationships. The service is designed to operationalize your vision, fix root causes, and provide unified execution across your business, not just manage tickets or patch isolated problems.