Managed Desktop/Virtual Desktop Infrastructure (VDI)

Secure desktops tailored to how your teams work.

Reduce scattered desktop support with managed VDI backed by FITECH’s average 1-hour tier 1 resolution.

Simplify remote access with desktop environments aligned to Microsoft 365, hosting, and security needs.

Control endpoint risk with managed firewalls, Bitdefender EDR+MDR, patching, and monitoring.

Move faster from assessment to rollout with FITECH’s 1-week average onboarding process.

Unify desktop, ERP, accounting, and operations support through one vertically integrated service platform.

Request a Quote for our Managed Desktop/VDI

Trusted By

Long-Term IT Partnerships Built on Operational Fit

Clients rely on FITECH for tailored support that connects users, systems, security, and strategy.

The combination of onshore strategy and offshore execution provided by FITECH gave us enterprise-grade real estate accounting and IT bandwidth at a fraction of the traditional cost. Their responsiveness is phenomenal.

Managing Principal

Real Estate Investment Firm

The FITECH team has been a trusted partner in our lease abstraction process. Their expertise, professionalism, and responsive communication deliver a consistent and reliable product.

Bridge Industrial

Director, Property Accounting, Bridge Industrial

Providing high-speed, dual-carrier fiber Wi-Fi across our residential high-rise transformed our tenant retention rates. The connection is lightning-fast, reliably supporting remote work, streaming, and building IoT systems seamlessly.

Property Management Lead

Residential Portfolio

Managing complex lease abstractions and annual CAM reconciliations used to take our team months. FITECH stepped in with incredible speed, integrating lease data right into our ERP platform without missing a single critical detail.

Director of Asset Management

Retail Portfolio

Migrating our entire commercial portfolio to Yardi felt daunting, but FITECH made the transition seamless. Their team handled system selection, data conversion, and post-launch support flawlessly. Our operational workflows are vastly improved!

VP of Operations

Commercial Real Estate

FITECH has been a dependable extension of our team, managing both our lease administration and accounting processes with accuracy and consistency. Their expertise in MRI and AvidXchange, along with proactive communication, has ensured smooth operations and reliable support across our portfolio.

Vision Real Estate Partners

Finance & Lease Administration Leadership, Vision Real Estate Partners

FITECH has been a dependable extension of our accounting team. Their Yardi-trained resource integrated smoothly with our processes, providing consistent support and allowing us to maintain continuity without disruption.

The Grupe Company

Finance Leadership, The Grupe Company

FITECH unified our building surveillance, access control, and network security under one reliable management dashboard. Their ongoing help desk service resolves any hardware or network issues almost instantly.

Director of Building Operations

Mixed-Use Property

FITECH designed and implemented a modern low-voltage layout across our multi-family developments. From access control security to smart automation, the build quality and future-proof design exceeded our expectations!

Commercial Property Developer

Multi-Family Assets

FITECH’s cloud infrastructure and 24/7 network monitoring give us complete peace of mind. Our team works securely from anywhere without downtime. Having a single trusted IT partner dedicated to real estate technology is a total game-changer.

Managing Director

Asset Management Firm

FITECH brought deep real estate domain expertise to our tech strategy overhaul. They streamlined our software integrations and customized key automated reporting, cutting our manual reporting overhead by half in just three months.

Chief Operating Officer

Commercial Property Firm

From owner-level software setup down to building infrastructure, FITECH acts as a natural extension of our company. They solve our technical pain points end-to-end so we can focus on scaling our real estate portfolio.

Executive Vice President

Real Estate Holdings

FITECH’s Lease Administration services have brought accuracy and structure to our lease data management. Their team’s reliability and quick turnaround have added real value to our operations.

Colliers Canada

Senior Lease Administration Manager, Colliers Canada

Outsourcing our day-to-day real estate accounting tasks to FITECH’s global support team freed up our internal resources to focus strictly on deal acquisition and portfolio growth. Accurate financial reporting delivered on time, every time!

Chief Financial Officer

Investment Group

Managed Desktop and VDI Services Built for Daily Execution

Centralized access, security, and support

VDI Strategy

Aligned to daily workflows

Effective VDI starts with understanding your environment before changing it. FITECH reviews user groups, applications, access needs, devices, connectivity, security expectations, and support patterns to identify what should be centralized, what should stay local, and where root causes are creating friction.

The result is a practical desktop roadmap aligned with business, operations, and technology strategies, not a generic licensing or hosting recommendation.

Desktop Management

Consistent user workspaces

Managed desktops give users a consistent workspace while giving leadership stronger control over configuration, access, and support. FITECH can help standardize desktop images, manage Microsoft 365 settings, coordinate application access, support user onboarding and offboarding, and reduce repeat ticket volume through better process design.

This creates a cleaner operating model for teams that need secure, reliable access across changing locations and roles.

Cloud Hosting

Hosted for easier control

FITECH supports hosted desktop environments with cloud hosting, backup, server administration, and connectivity planning. The focus is not only where the desktop lives, but how it performs for the people depending on it every day.

By connecting hosting decisions with network support, user access, security controls, and help desk processes, your VDI environment is built for practical manageability and long-term operational fit.

Security Controls

Protection built into access

Desktop environments are only effective when access is controlled and endpoints are protected. FITECH supports managed firewalls, proactive monitoring, patch management, Bitdefender EDR+MDR, private encrypted cloud services, data loss prevention considerations, and mobile device management where appropriate.

These controls help reduce avoidable exposure while keeping the user experience workable for daily operations.

User Support

Fast support for users

Users need responsive help when desktop access, applications, Microsoft 365, printers, or connectivity slow down work. FITECH provides help desk and remote or on-site IT support with an average 1-hour resolution for tier 1 support issues.

Support is connected to the broader environment, so recurring problems can be traced back to configuration, infrastructure, access, or workflow issues instead of being handled as isolated tickets.

Migration Planning

Planned rollout support

VDI transitions require careful planning to avoid disrupting daily work. FITECH helps map users, applications, permissions, devices, data access, security requirements, and support workflows before rollout. The process is designed to move from discovery to implementation with clear priorities and manageable phases.

With an average 1-week onboarding process, your team gains a structured path into a more centralized desktop model.

Our Certifications

Proven Support Behind Managed Desktop Operations

25 Yr

Years In Business

200+

Companies Supported

10,000+

Users Supported

Our Elite Partners

Desktop Environments Built Around Operations

Managed Desktop and VDI should do more than give users a login. It should create a dependable workspace that supports daily execution, protects access, and reduces the support friction created by scattered devices, locations, and applications.

FITECH starts with a discovery phase to understand how your teams work, which platforms matter, where users need access, and how desktop performance connects to operations. From there, the environment is designed around practical outcomes: easier onboarding, better control, stronger visibility, and fewer recurring issues.

With IT, security, cloud hosting, Microsoft 365 management, ERP knowledge, and help desk support under one vertically integrated model, your desktop strategy is built to support both users and leadership.

Centralized Access With Practical Control

A strong VDI model brings consistency to the user experience while giving leadership better control over access, support, and risk. FITECH aligns the desktop environment to business, operations, and technology strategies rather than forcing a standard package.

Centralized access for distributed teams and changing work locations
Managed desktop images configured around role-based needs
Microsoft 365 management connected to the broader user environment
Endpoint protection, patching, monitoring, and managed firewall support
Cloud hosting and backup options for resilient desktop operations
Help desk support that addresses root causes, not repeat symptoms

A Desktop Roadmap That Scales With You

Desktop management affects every part of the organization: user productivity, application access, data protection, onboarding, support tickets, and infrastructure planning. FITECH approaches Managed Desktop and VDI as part of a larger operational system, not as an isolated IT project.

That means recommendations are shaped by your workflows, applications, security posture, connectivity, and growth plans. The same team can connect desktop decisions to managed IT, private encrypted cloud services, network support, Microsoft 365, ERP platforms, accounting processes, lease administration systems, and smart infrastructure where relevant.

The result is a sustainable technology roadmap that makes desktop operations easier to manage today and easier to evolve tomorrow.

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Gain a clearer path to secure, manageable desktop operations.

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Frequently Asked Questions

What is included in the managed desktop/virtual desktop infrastructure (VDI) service?

The managed desktop/virtual desktop infrastructure (VDI) service covers the full lifecycle of desktop environments. You get centralized workspace management, role-based desktop images, Microsoft 365 integration, endpoint protection with Bitdefender EDR+MDR, patching, monitoring, and cloud hosting options. The service also includes help desk support, rapid onboarding, and ongoing system optimization aligned to your business operations.

How does managed desktop/virtual desktop infrastructure (VDI) benefit my organization?

Managed desktop/virtual desktop infrastructure (VDI) simplifies access for distributed teams and improves security across all endpoints. You gain:

Consistent user experiences regardless of device or location
Centralized control over applications, updates, and permissions
Faster onboarding and reduced support friction
Enhanced visibility into usage and potential risks

This approach supports both day-to-day execution and long-term technology strategies.

What is the process for transitioning to a managed desktop environment?

The process starts with a discovery phase to understand your workflows, platforms, and operational needs. A tailored desktop environment is then designed to fit your business strategy, with migration and onboarding handled in as little as one week. Ongoing support, monitoring, and optimization are provided to ensure your desktops remain aligned with evolving requirements.

How quickly can new users be onboarded to the managed desktop service?

New users can typically be onboarded within an average of one week. This streamlined onboarding process minimizes disruption and ensures each user has access to the right applications, security settings, and connectivity from day one. Support is available throughout to address any questions or technical needs during rollout.

What makes this managed desktop solution different from other providers?

This solution is vertically integrated, combining IT, ERP, accounting, lease administration, and connectivity under one platform. You benefit from a single partner who understands your business strategy and operational environment, not just your technology stack. Long-term relationships, industry-specific certifications, and rapid support, such as an average 1-hour resolution for tier 1 issues, set this service apart from standard MSP offerings.