FiTech Provides Superior Service
|ERPThe decision for a company to integrate internal and external management information across their entire organization with the implementation of an Enterprise Resource Planning (ERP) system is a significant investment and expansion. FiTech provides the expertise to identify the need, recommend and assure a successful ERP implementation based on the specific needs and technical capabilities of the organization to ensure more efficient product planning, material purchasing, inventory control, distribution and accurate accounting.
Deliverables: Audit Infrastructure, Data Conversion, Data Management/Warehousing, Lease Administration System Implementation, Software Implementation, System Integration, Training and User Manual Creation
|Real Estate Technology
We provide consulting and planning services unique to real estate, property management and city-scale development enterprises. Our unique expertise has enabled our team to design, plan and manage implementation of large scale initiatives to create intelligent, integrated building systems which include infrastructure and operation, security, camera systems, lighting, heating and cooling systems, off-site monitoring, and the IT interfaces for each. We contribute to creating and sustaining the ‘lifeblood’ of the building and its integrated interfaces.
Deliverables: ICT (integrated Communications Technology) for Office, Residential, Retail, Industrial
|Network & Private Cloud Support
Our clients entrust their Network and related requirements to our talented and dedicated IT staff. In addition to the FTHosting Private Cloud our team will design and install servers to support the latest applications as well as set configure and support site-to-site needs. Our Tier 3 Data Center reliably hosts multiple clients’ networks, 24/7/365 performing a variety of functions including continual data backup and disaster recovery, as well as associated diagnostic activities.
Deliverables: 24x7x365 support, Audit Infrastructure, Data-backup/Disaster Recovery, Emergency Response, Hosted Infrastructure and Applications Support, Network Infrastructure Support
|Help Desk Services
We offer superior technical liaison assistance to our clients to troubleshoot problems and provide guidance relating to IT, electronic equipment and software. Our helpdesk team provides support through various channels including remote monitoring, onsite, phone support and email. Clients have the convenience of generating trouble tickets directly via our online system through website, email, calling the help desk or dialing our “911” number for emergencies. Our IT staff is committed to achieving swift problem-resolution and commendable service.
Deliverables: Online Ticketing, Proactive Monitoring, Trouble Ticket Generation
We design, optimize and implement creative and effective portals that provide a consistent “look” and “feel” to effectively represent the organization. FiTech’s design expertise and configurations have enabled our clients to access and present diverse information in a uniform way that best represents the company’s image to the business and world communities.
Deliverables: Data Conversion, Software Development and Integration, Software Implementation
People | Process | Technology
The Process: We develop an understanding of an organization’s mission, strategies, immediate and future goals, which incorporates a high level overall assessment, to determine the company’s current effectiveness toward achieving their mission. Our approach is individualized and specialized toward the needs of each client within a core process that integrates a Discovery, Diagnostic, Design and Delivery phase, optimizing the revenue cycle in each. Our endeavors are scope-based and variable depending on the nature and elements of the proposal and needs of the organization. We provide a comprehensive approach, which encompasses validating the collection and disseminator of data focusing on high frequency and standardization of transactions, performing preliminary analysis and on-site assessment with the ultimate objective of discovering and identifying opportunities and enhancements. We deliver results by collaborating on the proposed improvement process plan, redesign or restructure, and the execution of the final implementation, design or IT solution.
The Technology: As with our Process development initiatives, each technological solution is unique and specialized to the needs of our individual clients. We incorporate technical solutions into the analysis phase. We believe technology is a tool that assists people in completing their processes more efficiently. Employees need to understand and accept the organization’s process and tools to achieve the company’s objectives. To optimize any proposed solution, integrated technological advances must be accompanied by full and effective usage and an understanding of the tool within the process to maximize efficiency and effectiveness throughout the revenue cycle. To do this, we evaluate the current technical environment and define a strategy to support our client’s mission and objectives. We define the benefits of the technology initiative in quantifiable terms and define validation metrics to measure success criteria. IT solutions must assess how the existing or proposed infrastructure, hardware and software support are aligned with the needs and complexity of the business.